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Frequently Asked Questions (FAQ)

Common questions and quick answers for brands using Resonance.

🚀 Getting Started​

How do I get started with Resonance?​

Quick Answer: Follow these 4 simple steps:

  1. Create Your Account - Set up your brand profile
  2. Deposit Funds - Add your loyalty budget
  3. Configure rewards (Reward page) - Set up automatic rewards
  4. Create Perks - Design redeemable rewards

Time to Complete: ~30 minutes

See Also: Welcome Guide | Account Setup

Do my customers need any special accounts or setup?​

Quick Answer: No! Resonance automatically creates secure accounts for customers behind the scenes. They never need to install anything or do any technical setup.

How It Works:

  • Customer performs an action (signs up, makes purchase, etc.)
  • Resonance automatically creates a secure wallet for them
  • RSNC credits are automatically distributed
  • Customer can redeem perks without any blockchain knowledge

See Also: How It Works

How long does it take to set up?​

Quick Answer: About 30 minutes to get fully set up and running.

Breakdown:

  • Account creation: 5 minutes
  • Profile setup: 5 minutes
  • Deposit funds: 5 minutes
  • Configure rewards: 10 minutes
  • Create first perk: 5 minutes

See Also: Account Setup | Quick Start Guide

💰 Pricing & Deposits​

How much does Resonance cost?​

Quick Answer: Simple pricing: 1 USD = 1,000 RSNC credits

What's Included:

  • ✅ No monthly fees
  • ✅ No setup costs
  • ✅ No transaction fees
  • ✅ Pay only for RSNC you distribute

Example Budgets:

Monthly BudgetRSNC CreditsUsers Rewarded*
$100100,000 RSNC~200 users
$500500,000 RSNC~1,000 users
$1,0001,000,000 RSNC~2,000 users
$5,0005,000,000 RSNC~10,000 users

*Based on average 500 RSNC per user

See Also: Pricing Details | Deposit Funds

What's the minimum deposit?​

Quick Answer: $10 USD (10,000 RSNC credits)

See Also: Deposit Funds

Is there a maximum deposit?​

Quick Answer: No maximum. However, deposits over $100,000 may require additional verification for security.

See Also: Deposit Funds

How long does it take for RSNC to appear after depositing?​

Quick Answer:

  • Stripe payments: Instant (1-2 seconds)
  • Bank transfers: 1-3 business days

See Also: Deposit Funds

Can I get a refund?​

Quick Answer: Yes, within 30 days. Contact support@rsnc.network with your transaction ID.

See Also: Deposit Funds

Can I set up recurring deposits?​

Quick Answer: Yes! Contact support@rsnc.network to set up auto-top-up when your balance drops below a threshold.

See Also: Deposit Funds

🎁 RSNC Distribution & Rewards​

How do customers earn RSNC?​

Quick Answer: You configure the rules in Settings → RSNC Distribution. Customers automatically earn RSNC when they perform actions you've configured.

Common Reward Rules:

  • Sign up → 100 RSNC
  • First purchase → 500 RSNC
  • Newsletter signup → 25 RSNC
  • Referral → 1,000 RSNC
  • Subscription renewal → 200 RSNC

See Also: RSNC Distribution Guide

How do I configure which actions earn rewards?​

Quick Answer: Go to Reward (Dashboard → Reward) in your Partner Portal.

Steps:

  1. Click "Choose Industry Template" (or configure manually)
  2. Set reward amounts for each event type
  3. Configure restrictions (once per user, daily limits, etc.)
  4. Save your configuration

See Also: RSNC Distribution Guide

Can I customize reward amounts?​

Quick Answer: Yes! You have complete control over:

  • Which actions earn RSNC
  • How much RSNC each action earns
  • Restrictions (once per user, daily limits, etc.)

See Also: RSNC Distribution Guide

How do I track how much RSNC I've distributed?​

Quick Answer: Check your Dashboard → RSNC Activity section. You can also view detailed analytics in the Analytics tab.

Metrics Available:

  • Total RSNC distributed
  • RSNC distributed per event type
  • Active users
  • Redemption rates

See Also: Dashboard Overview

🎯 Perks & Redemptions​

What is a perk?​

Quick Answer: A perk is a redeemable reward that customers can claim using their RSNC credits. Examples include discounts, VIP access, free products, or special offers.

See Also: Creating Perks Guide

How do customers redeem RSNC?​

Quick Answer: They visit your perk marketplace (or your website with embedded perks) and "purchase" perks using their RSNC balance. The transaction is gasless - customers don't pay any fees.

Redemption Flow:

  1. Customer browses perks
  2. Clicks "Claim Perk"
  3. Confirms redemption (no fees)
  4. RSNC deducted from balance
  5. Digital certificate created
  6. Customer receives confirmation

See Also: Creating Perks - Redemption Flow

How do I create a perk?​

Quick Answer: Go to Redeem (Dashboard → Redeem) → Create Perk in your Partner Portal. The Perk Creation Wizard will guide you through the steps.

Steps: The Perk Creation Wizard guides you through: (1) Basic Info (name, price, category, description, media), (2) Supply & Pricing, (3) Redemption (e.g. code type and value), (4) Review and create.

See Also: Creating Perks Guide

What should I price my perks at?​

Quick Answer: Start with these guidelines:

  • Low-Value Perks (100-500 RSNC) - Small rewards for frequent engagement
  • Mid-Value Perks (500-2,000 RSNC) - Meaningful rewards for regular customers
  • High-Value Perks (2,000+ RSNC) - Premium rewards for loyal customers

See Also: Creating Perks - Best Practices

Can I limit how many times a perk can be claimed?​

Quick Answer: Yes! You can set:

  • Max Supply - Total number of times the perk can be claimed
  • Max Per User - How many times each user can claim it

See Also: Creating Perks - Supply & Pricing

What happens when a customer claims a perk?​

Quick Answer:

  1. RSNC is deducted from their balance
  2. A digital certificate is created
  3. You see the claim in your dashboard
  4. Customer receives confirmation

See Also: Creating Perks - Redemption Flow

🔐 Account & Security​

How do I create an account?​

Quick Answer: Visit partners.rsnc.network and click "Create Account."

Steps:

  1. Click "Continue with Privy"
  2. Enter your work email
  3. Verify with 6-digit code
  4. Complete your profile

See Also: Account Setup Guide

What email can I use?​

Quick Answer: Only professional/work email addresses are accepted to keep brand accounts verified and compliant.

See Also: Account Setup Guide

Is my data secure?​

Quick Answer: Yes. Resonance uses enterprise-grade security:

  • SOC 2 Certified - Enterprise security standards
  • GDPR Compliant - Privacy-first architecture
  • 256-bit Encryption - All data encrypted
  • Secure Accounts - Powered by Privy (enterprise authentication)
  • Bank-Level Security - Protected by industry-leading infrastructure

See Also: Security & Compliance

What is the Security Key?​

Quick Answer: A unique encrypted key used for metadata encryption and verifying your perks. It is auto-generated when you first save your profile (Profile → Brand section → Save Profile). You can copy it from the Security Key card on the Profile page and regenerate it if needed.

Important: Copy and store the key securely. If you regenerate it, previous encryptions may become invalid.

See Also: Account Setup - Security Key

Where do I find my Security Key?​

Quick Answer: Open Profile from the Dashboard. The Security Key card shows your key (it appears after you save your profile for the first time). Use the copy button to copy it; use Regenerate only if you need to create a new key.

Can I change my brand information?​

Quick Answer: Yes! Go to Profile (from the Dashboard) and update any information in the Brand section. Click Save Profile. Changes take effect immediately.

See Also: Account Setup - Profile

📊 Analytics & Monitoring​

How do I track my loyalty program performance?​

Quick Answer: Check your Dashboard and Analytics tab in the Partner Portal.

Metrics Available:

  • Total RSNC distributed
  • Active users and engagement
  • Perk redemption rates
  • Transaction success rates
  • Customer growth over time

See Also: Dashboard Overview

Can I see which customers earned RSNC?​

Quick Answer: Yes! Check Stats to see detailed information about RSNC distribution, including which customers earned rewards and when.

See Also: Dashboard Overview

How do I see perk redemption analytics?​

Quick Answer: Go to Redeem → Click on any perk → View the Claims tab to see:

  • Total claims
  • Who claimed it
  • When they claimed
  • Transaction details

See Also: Creating Perks - View Claims

🔧 Technical Questions​

Do I need to know about blockchain?​

Quick Answer: No! Resonance handles all blockchain complexity behind the scenes. Your customers never need to know about blockchain, wallets, or gas fees.

See Also: How It Works

What technology powers Resonance?​

Quick Answer: Resonance uses enterprise-grade secure infrastructure - fast, reliable, and cost-effective. Your customers never need to know the technical details!

For Developers: Check out docs.rsnc.network for technical documentation.

See Also: Developer Documentation

How do I integrate Resonance into my website?​

Quick Answer: Add a simple script tag to your website. No technical setup required!

For Developers: See the Developer Documentation for integration guides.

See Also: Developer Documentation

🎯 Use Cases​

What industries can use Resonance?​

Quick Answer: Any brand that wants to reward customers! Common use cases:

E-Commerce

  • Reward purchases with RSNC
  • Offer discount perks
  • Incentivize reviews and referrals

SaaS / Software

  • Reward new signups
  • Incentivize annual subscriptions
  • Offer VIP features as perks

Content / Media

  • Reward newsletter signups
  • Incentivize content sharing
  • Offer premium content as perks

Education

  • Reward course completion
  • Incentivize student engagement
  • Offer certificate perks

See Also: Use Cases

Can I use Resonance for a mobile app?​

Quick Answer: Yes! Resonance supports web, mobile apps (iOS, Android), and integrations with Discord, Telegram, Shopify, and more.

See Also: Developer Documentation - Mobile

🆘 Troubleshooting​

My payment failed. What should I do?​

Quick Answer: Common reasons:

  • Insufficient funds
  • Bank declined transaction
  • Expired card

Try again or contact your bank. If issues persist, email support@rsnc.network.

See Also: Deposit Funds - FAQ

RSNC isn't being distributed to customers. Why?​

Quick Answer: Check these:

  1. Automation enabled? Reward page → enable automation for your events
  2. Funds available? Check your RSNC balance
  3. Reward rules configured? Verify event types have rewards set
  4. SDK integrated? Ensure script tag is on your website

See Also: RSNC Distribution Guide

Customers can't claim perks. What's wrong?​

Quick Answer: Check these:

  1. Perk active? Ensure status toggle is ON
  2. Supply available? Check if max supply is reached
  3. User limit? Verify user hasn't exceeded max per user limit
  4. Customer has enough RSNC? Check their balance

See Also: Creating Perks Guide

I can't log into my account. Help!​

Quick Answer:

  1. Check you're using the correct email
  2. Try "Resend code" if email verification didn't arrive
  3. Check spam folder
  4. Contact support@rsnc.network if issues persist

See Also: Account Setup Guide

📞 Support & Resources​

How do I contact support?​

Quick Answer:

  • Email: support@rsnc.network
  • Response Time: Within 24 hours
  • Emergency: Available for critical issues

When contacting support, include:

  • Your Brand ID (found in Settings → Account)
  • Description of the issue
  • Screenshots if applicable
  • Steps to reproduce (if applicable)

Where can I find more documentation?​

Quick Answer:

Is there a community or forum?​

Quick Answer: Check our GitHub for community discussions and updates: github.com/RSNCNetwork

🎯 Quick Links​

Still have questions? Email us at support@rsnc.network