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Creating a Perk

Perks are the rewards your customers can redeem with their RSNC credits—discounts, VIP access, or special offers. This guide walks you through creating a new perk using the Perk Creation Wizard in your Resonance Partner Portal.

What is a Perk?​

A Perk is a redeemable reward that customers claim using their accumulated RSNC credits. When a customer claims a perk, they spend RSNC and receive a digital certificate (and any redemption data you configure, e.g., a coupon code).

Step 1: Open Redeem and Start the Wizard​

  1. From your Dashboard, click Redeem (or go to Redeem in the hub).
  2. You'll see your perks list (or "No perks yet" if this is your first).
  3. Click "Create Perk" at the top right.

This opens the Perk Creation Wizard, a short multi-step flow.

Step 2: Basic Info​

In the first step you’ll enter:

  • Perk Name (required) – e.g., "10% Off Next Purchase" or "VIP Discord Access"
  • Price (RSNC Points) (required) – how many RSNC users must spend to claim
  • Category – e.g., General, Discount, Merchandise, Experience, Digital, Access
  • Description (optional) – short note describing what the perk unlocks
  • Perk Media – one image or video only (upload or paste a URL). Image: JPEG, PNG, WebP, GIF (max 5 MB). Video: MP4, WebM, MOV (max 10 MB). Choose one; the wizard enforces a single media type per perk.
  • Active (toggle) – keep ON so the perk is visible and claimable

Click Next to continue.

Step 3: Supply & Pricing​

Configure availability (if you want limits):

  • Max supply – total number of times the perk can be claimed (optional; leave blank or set to 0 for unlimited)
  • Max per user – how many times each user can claim this perk (optional; leave blank for unlimited)

Click Next.

Step 4: Redemption​

Define how customers receive the reward when they claim:

  • Redemption type – e.g., Code (most common), Link, or Webhook
  • Value – for Code: the coupon or code you want applied (e.g., VIP-SUMMER-2025). This is encrypted and only revealed to the user on successful redemption.
  • Instructions (optional) – text shown to the user after they claim
  • Widget / Iframe mode – enable if your checkout or booking uses an iframe; the SDK can pass the code via URL (e.g., ?coupon=...) instead of filling a field
  • Single-use code – if enabled, a unique suffix is appended per redemption (e.g., VIP2025-ABCD); your store must support that pattern

Click Next.

Step 5: Review and Create​

Review the summary: name, price, category, media, supply, redemption type, and value.

Click "Create Perk" (or the final submit button). After a short moment you’ll see a success message and the new perk will appear in your Redeem list.

Managing Existing Perks​

Edit a Perk​

  1. Go to Redeem and find the perk in the list.
  2. Click Edit (or open the perk).
  3. Update any fields; redemption settings can be changed when editing.
  4. Save your changes.

Disable a Perk​

  1. Find the perk in Redeem.
  2. Turn the status toggle OFF (or use the disable option in the UI).
  3. The perk will no longer be visible or claimable.

View Perk Claims​

  1. Open the perk from Redeem.
  2. Use the Claims (or similar) tab to see total claims, who claimed, when, and any transaction details.

Common Perk Examples​

Discount – "10% Off Next Purchase" (500 RSNC), "Free Shipping" (300 RSNC), "$5 Store Credit" (500 RSNC)

Access – "VIP Discord Access" (1,000 RSNC), "Early Product Access" (2,000 RSNC)

Experience – "Free Coffee" (200 RSNC), "30-Min Consultation" (1,500 RSNC), "Priority Support" (1,000 RSNC)

Digital – "Download Premium Guide" (500 RSNC), "Exclusive Wallpaper Pack" (300 RSNC)

Best Practices​

  • Pricing: Low (100–500 RSNC) for frequent engagement; mid (500–2,000 RSNC) for regular customers; high (2,000+ RSNC) for premium rewards.
  • Supply limits: Use to create urgency or manage physical inventory.
  • Per-user limits: Use to prevent abuse or cap recurring costs.
  • Naming: Be clear and specific (e.g., "20% Off Next Order" rather than "Special Deal").

Redemption Flow (Customer)​

  1. Customer browses the perk marketplace (or your site with embedded perks).
  2. Clicks Claim Perk and confirms (no extra fees).
  3. RSNC is deducted; a digital certificate is created; they get any redemption data (e.g., code).
  4. You see the claim in Redeem (and in Stats).

Next Steps​

  • Redemption Integration – Add the SDK and handle the redemption event on your site (e.g., cart page) so the discount is applied automatically.
  • Stats – Monitor which perks are most popular and adjust pricing or supply.

Need Help?​